Frequently Asked Questions

Before contacting support, please check whether your question has been answered below.

1. Why isn't my phone listed?
2. How do I know if my phone is compatible?
3. Which networks are supported?
4. How do I get a refund?
5. Why don't you have any games for my phone?
6. Why don't you have any wallpapers for my phone?
7. How do I download and save wallpapers?

1. Why isn't my phone listed?

   While we have a fairly comprehensive database of phones, we're always happy to add more. You can help us out by filling in our online survey.

   
   

2. How do I know if my phone is compatible?

   All our products have a list of compatible devices on their information pages. For games you'll find a list of devices that the game has been tested against, along with other possible compatible devices.

   
   

3. Which networks are supported?

   99% of the networks throughout the world are supported. Specifically, in the UK the following networks are supported:- Vodafone, O2, Orange and T-Mobile.

   
   

4. How do I get a refund?

   No refunds can be given. You must ensure that your phone is compatible with our products before you order them. Please see our 'Checklist' before ordering.

   
   

5. Why don't you have any games for my phone?

   Because we are a new site we are still developing products for the site, our list of games, along with the devices we support will slowly grow over the coming months. We'll also be launching many new features to tie in with our new games, and you can help us to know what you'd like to see on the site by filling in our online survey.

   
   

6. Why don't you have any wallpapers for my phone?

   Currently we've targetted the most popular phone sizes, but we fully intend to increase the specturm of devices that we support. You can help us to know what devices we should be producing wallpapers for by filling in our online survey.

   
   

7. How do I download and save wallpapers?

   A wallpaper is too large to send as a text message and needs to be downloaded via WAP. You will receive two SMS messages, 1 normal message, and 1 service message. Below are guides for downloading your wallpaper for a number of different phones, however you should see your mobile phone manual for specific instructions for your make and model of phone.

   Nokia

   • View the normal SMS message, which confirms your order.
   • Upon receiving the Service SMS, view it.
   • You'll then view your 'Service Inbox', here you'll find the bookmark for the wallpaper you've ordered.
   • Choose the 'Retrieve' option to connect via WAP and download your wallpaper.
   • Upon successfully downloading the image you'll receive the message 'Image Received'.
   • Next choose 'Options' and 'Save', give the wallpaper a name, and then select a folder to save the image too.
   • To display the image as a wallpaper, go to you gallery folder where you saved the image.
   • Select the image, and choose the 'Option' to 'Set as Wallpaper'.

   Sony Ericsson T68i, T300, T310, T600 and T610 backgrounds

   • Open the message and download the background.
   • To save the background, press OPTIONS and SAVE PICTURE.
   • Finally, to activate the background select FUN AND GAMES in your main phone menu. Select MY PICTURES, scroll to the background you want, press OPTIONS and select SET AS BACKGROUND to make the background active.

   Sharp GX1 & GX10 Wallpapers

   • Open the message and download the wallpaper.
   • Press the green CALL button and select SAVE ITEMS. Select the item to save and select MENU and SAVE.

   These are a guide only.